Your safety matters

We build safety into every part of Stay. Here's how we protect our community.

Every host is phone-verified. Listings can be reported by the community. We investigate every report to keep the platform safe.

All landlords verify their phone number before listing. This helps build accountability on the platform.

Both tenants and landlords can leave reviews. Transparent feedback helps the community make informed decisions.

All communication happens through our secure in-app messaging. Your personal contact details remain private.

Report safety concerns directly through the app. We respond to all safety reports within 24 hours during business hours.

Easily report suspicious listings or users. We investigate and take action on every report within 24 hours.

Safety Tips

Always communicate through the Stay app — avoid sharing personal phone numbers until you're comfortable.

Visit properties during daylight hours and bring a friend when possible.

Be cautious with payments. Always meet your landlord in person before transferring any money. Never pay someone you haven't verified.

If a deal seems too good to be true, it probably is. Report suspicious listings immediately.

Check reviews and ratings before booking. Previous tenant experiences are your best guide.

Trust your instincts — if something feels off about a listing or landlord, move on.